A possible Intentional tort that can come against our establishment is defamation. Defamation is when there is either written or spoken untrue statements about a person or property.
How this could happen to us is that a rival hotel down the street might be trying to steal business so they create a false article about how we have bed bugs. Due to this article we start to lose business and that hotel is now gaining business.
At The Peninsula Hotel Chicago we have a high standard of cleanliness and service for our guests. We want to only provide them with the best available. We take our complaints serious and when we hear them we want to talk directly to that guest and see how we can resolve that and make their experience better.
Since in this case we are losing business from this false publication and slander, We are protected by this intentional tort that allows us to be compensated fairly for those losses have because of this false defamation against our brand and prosperity.
Negligence
Negligence is a failure to take a proper care in doing something. There are many situations when the hotel has to face negligence. We will be looking at the scenario such as a guest with the couple of his friends entered the hotel while being intoxicated. The guest decided to go up the stairs instead of elevator. While they were in their state of intoxication, the guest fell down and broke 3 of their frontal teeth.
By having a camera on the stairway the guard had called the front desk manager and informed them of the situation. Front desk manager called 911 and informed the GM about the situation.
After couple days the guest is asking the hotel to pay for their dental bill. The hotel refuses and states that the guest carries the sole responsibility of themselves and how they act out in public.
The guest then tries to sue the hotel. Then which we the hotel will provide the tape of which this situation happen and will have documented that the plaintiff had a strong smell of alcohol on them. We then will show picture of the stair way they fell at on that day of the accident.
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